When was the last time you thought you had more than enough resources and time to do the job you are asked to do? That’s just what I thought you’d say: “There is too much to do, too little time and no idea who’s going to do all this work!” These days business growth and… Continue reading IMPORTANT… and I need this done by YESTERDAY
The continuum in the delivery of the Services is highly correlated to the level of ownership and the assignment of risk. Let's examine the different extremes and see who owns the risk. Hands On “Buyer as Expert” We choose to be highly engaged in the way Services are performed and/or delivered. We specify the what,… Continue reading The Service Continuum – Who’s the Expert?
We classify the things we buy as either Goods or Services but what exactly is a Service? We might say that a service is anything that involves a person doing some kind of work, for example, someone designed and built the chair you are sitting in right now. But, desks, chairs, and bottles of Pantene… Continue reading What is a Service