Services Procurement

Serious Effort for Service Improvement: A 5 Step Process for Addressing Service Outages

Service performance issues require fast action.  Left unattended, what might start as a minor missed expectation can become a serious performance outage resulting in replacement of the Service Provider. If you have established the proper Governance Process, the Client Leader and Service Leader are meeting regularly and reviewing progress on commitments.  But something is just… Continue reading Serious Effort for Service Improvement: A 5 Step Process for Addressing Service Outages