Services Procurement

Minimum Performance is a Service Level to be Proud Of

My husband is a Goldratt trained “Theory of Constraints” expert. One of his favorite quotes is:  “If the minimum isn’t good enough, why is it the minimum?” I wondered if that was something he made up or if it was a quote from someone famous – maybe a Euclid era mathematician, it seems like it… Continue reading Minimum Performance is a Service Level to be Proud Of

Services Procurement

Breakthrough Results when you Launch your Deal with this 5-Step Approach

This week I attended the retirement party for a great man. Like most retirement parties, this one was complete with stories about the long career and the impact this man had on our company and on the people with whom he worked. There were gifts and memory books and videos and pictures. There was food… Continue reading Breakthrough Results when you Launch your Deal with this 5-Step Approach

Services Procurement

How to Build Heart Equity and Become the Business MVP

I had lunch with colleague who retired from P&G about 18 months ago. I was interviewing him for my book and planned to focus on his leadership in the early days of P&G’s relationship with HP. Back in 2003, P&G outsourced IT, HR and Facility Services to HP, IBM and JLL. My friend took the… Continue reading How to Build Heart Equity and Become the Business MVP

Services Procurement

Time will Tell – How to Make a Partnership Last

“The only thing worse than being blind is having sight but no vision.” Helen Keller This is Part 3 of a Three Part Series – Nurturing Supplier Relationships  Supplier relationships can be a lot like marriage. Few will argue that if lying, cheating and desertion are part of the deal you are heading to divorce… Continue reading Time will Tell – How to Make a Partnership Last