The continuum in the delivery of the Services is highly correlated to the level of ownership and the assignment of risk. Let's examine the different extremes and see who owns the risk. Hands On “Buyer as Expert” We choose to be highly engaged in the way Services are performed and/or delivered. We specify the what,… Continue reading The Service Continuum – Who’s the Expert?
I enjoy the occasional personal post in a blog - making a personal connection to the writer I am following makes the professional connection even more significant. So, on Sunday's, I will shift my focus away from the professional angle of my blog and write about other things that interest or inspire me. I am… Continue reading Sunday Inspiration
There is a saying that is used in jest to define Consulting Services - A Consultant is someone who asks to see your watch, then tells you what time it is and asks for an exorbitant fee. Likely the person who coined that phrase is among those who learned by experience and paid for something… Continue reading Begin with the End in Mind